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"Rude staff"

About: North Devon District Hospital / Accident and emergency

(as a service user),

Shocked by the lack of staff and the length of wait at A&E. We witnessed a member of the nursing staff appearing to mock a patient who appeared very unwell and in considerable pain and distress. Other patients in the waiting room were trying to help by getting sick bowls and paper towels. I don't believe it's the job of other patients to do this.

When the patients name was called they were lying on the floor and the nurse appeared, sighed and rolled their eyes. Another person commented the young patient looked like they were in a lot of pain and the nurse just snapped that they were the medical professional and they will be the judge of who is in pain.

I found this seriously disturbing, horrible attitude. All in all the whole experience was appalling. 

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Responses

Response from Sophie Hutchings, Governance and Operational Support Manager (Northern Services), Emergency Department (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 3 months ago
Sophie Hutchings
Governance and Operational Support Manager (Northern Services), Emergency Department (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 08/01/2024 at 10:19
Published on Care Opinion at 10:19


Dear lacertasb88,

Thank you for taking your time to provide us with your feedback. I would like to apologise for the wait times in NDDH ED when you attended. The attitude of the staff is not something that we would expect to see with the department. If you would like to get in contact with me I will happily look into this further and take this up with the senior team here in the Emergency Department.

My contact email is sophie.hutchings1@nhs.net, again I would like to apologise for your experience within the Emergency Department when you attended.


Kind regards
Sophie Hutchings
ED Governance & Operational Support Manager

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