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Care Opinion

Collecting a prescription

Posted By Exasparated

"Collecting a prescription"

About: Basildon Hospital / Rheumatology

(as a parent/guardian),

My daughter works and has to drive and then park at Basildon Hospital to firstly collect her prescription for medication from the Rheumatology Department - which can take some time to be dealt with and is at one end of the hospital - then walk to the other end and put her prescription in at the pharmacy and wait for this to be dealt with.

In all she was waiting around for nearly an hour causing a £3.10 parking charge and a hole in her working day because the Rheumatology Department will not send the prescription to the pharmacy as was previously done. This is apparently because people are not collecting their medications from the hospital pharmacy. 

Medication

Medication


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Responses

Response from Mid and South Essex NHS Foundation Trust 4 months ago
Mid and South Essex NHS Foundation Trust

Submitted on 29/12/2023 at 11:00
Published on Care Opinion at 11:00

Good morning,

We are sorry to hear you have had this experience.

If you would like to discuss this further, please contact the PALS team on 01268 394440. PALS office phone lines are open 10am to 2pm, Monday to Friday (excluding Bank Holidays).

Alternatively you can email mse.pals.btuh@nhs.net

Kind regards,

Patient Experience Team

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