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Caring staff going out of their way on Boxing Day

Posted By PTCA

"Caring staff going out of their way on Boxing Day"

About: Royal Victoria Hospital / Acute Stroke Unit

(as a relative),

A really big thanks to the OT and physio on stroke ward 6F RVH Belfast for their kindness in staying beyond their shift to spend time with my aunt to assess her and get her out of bed on a busy Boxing Day shift with limited staff and a full ward. They were extremely caring and provided all the reassurance me and my family needed to know she would be well looked after and get the right rehab. Caring professionals in action. This also goes to the whole team, the nurse on Christmas Eve who also stayed after her shift had ended to find out all the information about my aunt’s condition and explain it really carefully to us.

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Responses

Response from Julie Bray, Service Improvement & Governance Lead, Occupational Therapy, BHSCT 5 months ago
Julie Bray
Service Improvement & Governance Lead, Occupational Therapy,
BHSCT

I work with all the Occupational Therapy staff in the Belfast Trust to make our service to you the best it can be.

Submitted on 28/12/2023 at 09:29
Published on Care Opinion at 09:29

picture of Julie Bray

PTCA

Thank you for taking the time, at what is obviously a difficult time for you and your family to give us this feedback. I will pass your gratitude onto the OT staff - I know the team always strive to provide excellent patient care. I wish your aunt well as she continues her recovery.

Kind regards

Julie Bray

Occupational Therapy Governance Lead

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Response from Jane Carlisle, Lead Nurse for Stroke Service , Community Stroke and Acute Stroke, Belfast Health and Social Care Trust 3 months ago
Jane Carlisle
Lead Nurse for Stroke Service , Community Stroke and Acute Stroke,
Belfast Health and Social Care Trust

Submitted on 05/03/2024 at 16:32
Published on Care Opinion on 06/03/2024 at 08:57

Dear PTCA

Thankyou for taking the time to share your feedback with our team. I can only imagine the difficult period you and your family faced over Christmas with your aunt's admission to hospital. Therefore I am delighted to hear the positive experience you had although I am not surprised as they often go the extra mile.

I will ensure your positive feedback is shared with the whole team.

Wishing your aunt all the best with her recovery.

Many thanks


Jane Carlisle

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