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"Great service and fantastic staff!"

About: University Hospital Wishaw / Day Surgery

(as the patient),

I've been needing a hernia repair for nearly 4 years but my diabetes caused problems and outsourced surgery was deferred a couple of times due to high blood sugars. I feel that I was then messed about by NHS and eventually got scheduled for surgery.

The staff at Wishaw General could not have been better. I was welcomed, put at ease and although my surgery was not scheduled until later that morning, I had met all the surgeons and anaesthetists, had all my checks, and went into surgery. I was discharged mid afternoon, much earlier than expected but with the right level of communication, care and attention. Great service, fantastic staff and well done to the NHS!

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 4 months ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 01/01/2024 at 23:47
Published on Care Opinion at 23:47


picture of Jennifer Montgomery

Dear Tango 5,

Thank you for sharing your recent experience on Care Opinion of University Hospital Wishaw, Day Surgery.

It can be a worrying time attending hospital for a procedure and I am so pleased to hear that our welcoming staff made you feel at ease and explained everything well. This must have been very reassuring for you.

I will be sure to pass on your kind words and feedback to the whole team and I am sure they will get a real boost in hearing this.

I hope you are recovering well.

Kind Regards,

Jenni

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