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Understandably busy, but horrendous wait in my…

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"Understandably busy, but horrendous wait in my…"

About: Hull Royal Infirmary

I was advised by my Gp to attend A&E due to potential Cauda Equina. After I'd booked in & was called to the desk to be asked why I'd come into hospital, I explained the reason and also advised I am a Cancer patient. As someone with Cancer and a compromised immune system, I was booked in at about 18.30 and didn't see any medical professionals until approx 03.30 the following morning.

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Response from Judi Cole, Patient Experience Project Officer. , Patient Advice and Liaison Service, Hull University Teaching Hospitals NHS Trust 3 months ago
Judi Cole
Patient Experience Project Officer. , Patient Advice and Liaison Service,
Hull University Teaching Hospitals NHS Trust

Submitted on 30/01/2024 at 11:59
Published on Care Opinion at 11:59

Thank you for placing your posting on the Care Opinion website. We are sorry to read of your recent experience in A&E. We will ensure your comments are shared with the managerial team.

In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice and Liaison Service (PALS) who will be able to take further details and advise accordingly. The PALS service can be contacted on:

• Telephone: (01482) 623065

• Email: hyp-tr.pals.mailbox@nhs.net

• Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regards

Patient Experience Department

Hull University Teaching Hospitals NHS Trust

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