"Poor patient communication"

I have been on the waiting list for a dermatology appointment since May 2023. I was contacted in October 2023 to ask if I still required this appointment and if I wanted to remain on the waiting list. I responded to this with 'yes' and followed up with a phone call where I was assured I was on the waiting list but no clear timeframe. I then received a letter in December 2023 to say I had not attended my appointment. I was extremely disappointed by this as I received no communication from the hospital about this appointment, other than that I was still on the waiting list. The outpatient booking centre was unable to assist me with the matter, saying they can only apologise that I didn't receive a letter or text about the appointment, and I am now back where I started, and still on the waiting list. This is a hospital communications error, as I always receive all other letters/texts about other appointments.

Still waiting to hear back from the dermatology department themselves re: resolving this issue.