My severely disabled husband had an Endoscopy recently and unfortunately it needed to be repeated.
Another date was provided but we couldn't attend as we are away from home. We rearranged the date and on the day of the new appt my husband tested for Covid as he has been having symptoms.
I immediately called the endoscopy unit to explain the situation and the staff member that took my call seemed annoyed and frustrated with me and had what I feel was a very unprofessional, stern tone, saying as my husband had two cancellations he couldn’t have another appointment and would need to go back to his GP.
Not a problem for us to do this, but their attitude made me feel uncomfortable and feel that this person should not be dealing with the public if they are angry at work.
I appreciate that the cancellation can inconvenience and waste resources, but if it is unintentional and necessary it’s not very nice for NHS staff to take it out on the patient. Whatever happened to asking if my husband was okay and showing a bit of compassion?
"Attitude of staff member"
About: Leigh Infirmary / Gastroenterology Leigh Infirmary Gastroenterology WN7 1HS
Posted by firedn86 (as ),
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