"terrible care navigation and impossible…"

It's approaching impossible to get an appointment with the surgery despite having an acute medical problem that needs immediate care. I spoke with the care navigators twice and in both instances they ignored the details of my situation and told me I would have to wait 10 days for a telephone appointment - suggesting, in fact, that I should be grateful to have even this. It has been an appalling experience and the worst medical experience in memory. I am without any recourse as I am unable to speak with a Dr as we approach Christmas.