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"A poor hospital experience"

About: Lincoln County Hospital / General surgery

(as the patient),

I had to be at the hospital at 7.00am, but I didn't have my operation till 4.00pm. I could of come in later. When I came round after the operation I found out I was staying in overnight. This was news to me as 2 weeks before, I was going to have the same operation and I would of been let out 2 hours after the operation. What changed in 2 weeks?

To top it off, nothing was done to get me to dialysis in the morning. I found this disgraceful as they knew I was staying in over night before the operation. It was only down to me keeping on about after I came round at 5.30pm, that something was done, this was at 12.30am. This is not suitable for someone who needs dialysis.

In nearly 24 hours of being in hospital I had 2 drinks and 4 packets of biscuits, and I had to asked for both, no other food was offered. The ONLY good thing was the theatre staff. 

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Responses

Response from Jason Green, PODP Theatre Matron, ULHT 4 months ago
Jason Green
PODP Theatre Matron,
ULHT
Submitted on 21/12/2023 at 07:01
Published on Care Opinion at 07:01


Dear Badger69

I am Deeply sorry this happened as this is not the experience we expect for any of our patients.

We will be reviewing the process of staggering all our patients going forward.

From a perspective of staying overnight I am really sorry this changed on the day of surgery, routinely all our patients are notified in advance at the pre assessment stage, sometimes when seen on the day of surgery by a different Anaesthetic DR the assessment is different, we will be also working on a process for better communications between the pre op team and Anaesthetists assigned on the day of surgery.

Once again I apologies you have had this experience.

PODP Jason Green Theatres Matron

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