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"Great care in dermatology out patients"

About: Heavitree Hospital / Dermatology

(as a service user),

I attended an outpatient appointment for wide excision of an area of skin. During the procedure the team were professional and reassuring. They put me at ease and answered all my questions.

I really appreciated Dr Brown asking a couple of questions to keep me distracted. I couldn’t have been treated with more kindness and respect.

Thanks also to Jo and Bev who were assisting. They also were very calm and reassured me throughout. Thank you.

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Responses

Response from Lisa Townsend, Patient Feedback Lead, Patient Experience Team, Royal Devon University Healthcare NHS Foundation Trust 4 months ago
Lisa Townsend
Patient Feedback Lead, Patient Experience Team,
Royal Devon University Healthcare NHS Foundation Trust

I take patient feedback and work with all departments at Royal Devon University Hospital NHS Trust to implement service change and improve the patient experience.

Submitted on 19/12/2023 at 15:33
Published on Care Opinion at 15:33


picture of Lisa Townsend

Dear Kq99

Thank you for your feedback. I am glad to hear that your recent procedure went well and you felt the team were kind and reassuring.

I will pass your feedback onto the team and ask that they share it with the individuals that you mentioned. I am certain that your kind words will be appreciated, so thank you again for taking the time to leave feedback.

Kind regards

Lisa

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