This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Appalling - no kindness, no communication

Story from nhs.uk

"Appalling - no kindness, no communication "

About: Wythenshawe Hospital

Attended (still here) six hours later with my dad. My dad collapsed in the street lost consciousness and was attended to by an

Off duty gp who suspected a heart attack ambulance was an hour and half wait, after an hour we decided to get him

In the car. Got here, the gp impressed on the staff her concerns. Parked us in waiting room, still here, no sign of a dr, no medical history of note taken by triage, ecg done and had to beg for the results, blood test done came back but nobody bothered to tell us that there was a concern and it needed repeating, at my complaint it was repeated, still waiting for the result. If my dad is having a cardiac event, no intervention has been carried out, no prophylactic aspirin nothing. Also my dads regular meds at home they have not issued us any. When challenged they say they are busy, I ask why they cannot communicate results, they say they are busy…. As an ex nurse I am truly appalled - my dad was lay in a road for god knows how long and he he still dumped here in a wheelchair. Would that be ok for your parents? I think not. Staff should treat patients how they would like their own to be treated, kindness and compassion is free

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Patient Experience Coordinator., Manchester Foundation Trust 4 months ago
We are preparing to make a change
Manchester Foundation Trust

Submitted on 15/12/2023 at 14:14
Published on Care Opinion at 15:41

Thankyou for raising your concerns following your attendance at the Wythenshawe Emergency Department. Our Emergency Department (ED) management would like to apologise for your long wait to be seen and your unsatisfactory experience. They would also like to apologise for the lack of communication, and for the upset and distress this caused you and your dad at what must have already been a very distressing time for you both.

The ED is under significant pressure at this time and unfortunately there can often be a long delay to be seen by a clinician; however, we always expect staff to be empathetic and treat patients, relatives, carers and other members of the public and staff with kindness and compassion at all times. We are reviewing our processes in ED to ensure we are as effective as we can be, as we are very aware of the long delays which patients are experiencing.

If you would like to discuss your concerns further, please do contact our Patient Advice and Liaison Service (PALS) on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number PO23/0144, and we will be able to investigate your individual issues and respond directly to you.

Yours sincerely,

Patient Experience Team.

Opinions
Next Response j
Previous Response k