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The care received was second to none

Posted By philmac

"The care received was second to none"

About: Dumfries & Galloway Royal Infirmary / General Surgery

(as the patient),

I am writing to express my gratitude for the care received during my recent assessment and surgery at Dumfries and Galloway Royal Infirmary.

I was admitted in distress and in serious pain and discomfort.

The care received was second to none and made the whole experience seem less terrible.

From the nursing care to surgery to recovery I felt safe, attended to and very very grateful.

I do, however, know it takes more for a hospital to function successfully then the clinical staff alone - therefore my gratitude is extended to all staff.

We are blessed to have a free-at-the-point-of-need NHS Scotland - i hope this continues to be the case.

Thank you for your care and attention

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Responses

Response from Jessica Duncan, Patient Experience Administrator , Patient Services, NHS Dumfries & Galloway 5 months ago
Jessica Duncan
Patient Experience Administrator , Patient Services,
NHS Dumfries & Galloway

Submitted on 15/12/2023 at 12:24
Published on Care Opinion at 13:33

Dear Philmac,

Thank you for taking the time to share your positive experience with us.

This is great feedback for our staff members who were involved in your care to receive and it is fantastic to hear that you felt the care you received was second to none and that you felt safe during what seems to have been a worrying time.

I will pass on your compliments to the appropriate department to share with their teams.

Thank you again for your kind words and we wish you a speedy recovery.

Kind regards,

Jess

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Update posted by philmac (the patient)

Thanks Jess.

I would really appreciate staff receiving my thoughts.
Recovery is going really well, thanks for asking.

Regards
phil (mcmenemy)

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