"Long waits. Poor comminication."

Second time here in as many weeks. Referred by GP who wants to exclude DVT in my elderly mother. Would not have had to return had this been excluded at last visit. GP advised with a letter would get through to a scan quickly. This is not true. Queue for reception. Long wait to go through triage again even though seen this morning at GP. Waiting area is too small. There is no comminication. Just sit and wait. Should have been able to go straight to scan. First nurse blood pressure then wait for clinician presumably then scan and another wait for cliinician. Suggest allow a day for your visit. No hand gel available. Long walk to toilets and you dare not leave your seat as you wont have one.