"Horrific setting for health care "

Visited to access an ear nose and throat specialist from my GP. No organisation/clear process in the A and E reception area added to unnecessary delays in getting people the care they need.

The journey through and an and e to get the my obs sorted and signposted to ambulatory care was quick. On entering the waiting area, it was overcrowded, unhygienic and grim. People laying on the floor waiting to receive care, and liquids and soiled hospital garments laying in around them.

The environment was pretty disgusting, the processes disorganised and the staff appeared demoralised.

Basic things can be done to improve patient and staff experiences (clear instructions on entry to A and E, clear name calling so people know staff are seeking them, and cleaning up). It simply doesn’t need to be this way and unless people speak up it won’t change. It is a complete joke that taxpayers money is squandered providing this dissatisfactory level of healthcare. Admittedly, many people are abusing the system, but unless that is called out and attentive referral pathways are developed this won’t get better.

People should not be left wondering what is happening in overcrowded unhygienic waiting areas whilst people cough and slugger over them.

When are you going to start doing the basics well?

What plans are in place to alleviate unnecessary demand on the trust?