"Serious mistake"

I recently received an injection of Eylea in my left eye. I returned home afterwards and all was as previous injections - watery eye, gradual improvement of vision, slight discomfort. The next day everything was the same. However when I got up to go the bathroom early the next day I was aware of restricted vision in my left eye. I went back to bed.

When I awoke in the morning and called Treliske explaining my concerns, I was told that I would get a call back. I waited until lunch time and called again. I was informed that I would get a call back that day.

At 4pm I spoke to someone about the condition of my vision in my left eye. I asked if this was normal and would my blurred vision clear. I gave a clear description of what appeared to be blackish/rouge blobs obscuring my vision.I was assured that this was not unusual and to see how I was on Monday and to call back if nothing had changed.

I had a feeling of overreacting if I didn't give it a bit more time. On the Tuesday my vision had not changed so I called Eye Casualty in the early morning. When I explained my condition I was given an appointment immediately for the Thursday. I was seen promptly on arrival at the Eye unit.

Photographs were taken and I was informed that I had had a bleed in my left eye, which was caused by the disease and could have been operated on if seen sooner - i.e.at the time of my first calls on the Friday. They also told me that they would most likely have proceeded with an operation with consent, but that because of the delay it was now too late.

I have since been sent a letter which says that I was not keen for surgery, which is incorrect. I was called on the Tuesday to be told they are sending a second letter correcting this. If they had recommended surgery I would have heeded their advice. As it was, this was academic because of the delay in being seen.

My question is why was I not called in on the initial Friday for a face to face consultation? Whoever I spoke to made a wrong assumption as to what had occurred - i.e. a bleed which needed to be seen asap. An examination was vital and wrong advice led to an opportunity missed.What was the chain of command, who gave the advice to wait over the weekend? Was it a junior or a consultant? I personally think that things need to change so that this can not happen again.

I must say that I have received multiple injections and am more than happy with the treatment that has been afforded to me by the NHS and the delightful staff I have encountered.