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Fantastic person centred care

Posted By Brodie102

"Fantastic person centred care"

About: Golden Jubilee National Hospital / Orthopaedics

(as a service user),

I can't thank all the staff at the Golden Jubilee National Hospital enough for the excellent care I received when I was admitted last week for my knee replacement.

Everything from pre-assessment through to admission to ward 4 East, theatre, recovery and my post operative care was so person centred, kind and compassionate.

Everyone who I encountered from the domestic staff, medical staff, nursing, physiotherapy, pharmacy and occupational therapy staff were wonderful. They were patient, answered my questions and encouraged me.

Ward 4 East has a lovely atmosphere, the staff were happy and clearly enjoyed their work. This was reflected in the care they delivered.

Thank you for everything😊

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Responses

Response from Hollie Smith, Risk and Feedback Facilitator, Clinical Governance, NHS Golden Jubilee 5 months ago
Hollie Smith
Risk and Feedback Facilitator, Clinical Governance,
NHS Golden Jubilee

Submitted on 13/12/2023 at 12:50
Published on Care Opinion at 12:50

Dear Brodie102

Thank you for taking the time to post about your recent experience. I am delighted to hear the care you received was person centered, kind and compassionate. Our staff are committed excellent patient centered care and are thrilled to hear about your experience.

I hope you are recovering well following your surgery and I would like to wish you all the best with your ongoing recovery.

Kind regards

Hollie

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