"A difficult experience"

It began quite badly because I wanted to do a telephone call and they wanted me to go online -which I have never done in my life. Then I spoke to another member of staff, who referred me to another member of staff who would be able to help me go online.

My paperwork says I only attended one session, which isn’t true because the other member of staff helped me at least twice and I know these things can’t be helped but my therapist had a holiday in-between my sessions and then went on the sick. No one from the talking therapy people got in touch at all. I phoned them and they said when my therapist was back to work they would give me a call. I waited again and I never received it.

So I phoned again and spoke to another member of staff and they said that they'd managed to find out some things about my case and was looking into my case. I said it would have been nice if someone would have let me know what was going on, especially when someone has MH problems-they are stressed out enough.

Then they got in touch again, the second member of staff, they were ever- so nice. I have had a letter to say I only attended one session. I messed up getting online when the other member of staff was here because I didn’t really know what I was doing.

Now I have been referred to an Older People MH community service and then after I had read the first letter, I looked at the second and it was someone else’s private and confidential details on it.

I wish really that places like this would realise that there are older people out there with MH problems who cannot go online.

When I spoke to the therapist they were ever so good and helpful-although they felt I could do with more help than they could give me, which I thought was very kind to be honest like that. They said they would try and get me more help. So it is the system, not the therapist.