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"Incredibly compassionate and thorough"

About: General practices in Lanarkshire

(as the patient),

I had a really amazing experience with one of the Lanarkshire urgent care nurses today. Her name was Lindsay. She was incredibly compassionate and thorough in her assessment of my symptoms. She listened to my concerns and address them all. I left the practice with a confirmation of my UTI and having been checked for further complications, sepsis, etc. She was great at making clear what to expect from treatment, what new or worsening symptoms to look out for, and what to do if these crop up! Thank you Lindsay!

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 4 months ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 12/12/2023 at 23:18
Published on Care Opinion at 23:18


picture of Jennifer Montgomery

Dear healthcarefeedback99,

Thank you for sharing your experience with the urgent care nurse, Lindsay.

I am so pleased to hear that you were so well looked after by Lindsay, that she alleviated your concerns and had excellent open communication, listening and care.

I am sure she will be delighted to hear what a difference she has made to your care and made this a positive experience for you.

I hope you are recovering well.

Kind Regards,

Jenni

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