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"Left unsure as to what is next"

About: Pontefract General Infirmary

Saw the pain management team. Really nice caring individual in first appointment. I have multiple issues caused by failed surgery. He explained I was on a pathway and I had hope for the first time in ages. Said I would see physio etc and I would have help dealing with the aftermath of the surgery.

A couple of months later I get another appointment. Was in for less than ten mins, different person. I was basically told i could choose one pain and one pain only. I felt totally lost by this, chose back and basically on a 9 month + waiting list for steroid injections.

No physio mentioned, no pathway of care. Just wait.

I am doing exercises at home, whether they are the right ones or I am doing them correctly I don't know.

I went home shocked, the clinic wasn't what I was lead to believe.

I phoned back the following Monday, asking about what happens with physio and other pain issues, was told the physio was off long term sick...and that's it. No further update, no where do I go instead, what's next. Just wait for the back injections...

I had such high hopes of actually getting help, I should have known better

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Responses

Response from Pontefract General Infirmary 5 months ago
Pontefract General Infirmary
Submitted on 06/12/2023 at 08:22
Published on nhs.uk on 07/12/2023 at 21:09


Thank you for taking the time to post your comments regarding your recent experience.

Firstly, thank you for your kind words about the member of staff who you have described as being "really nice" and "caring".

I am sorry that your next appointment with the service was not as positive. I cannot begin to imagine how upsetting and frustrating that must be for you.

Perhaps our PALS team could help find out what is happening with your care and treatment. If you would like them to look into this for you, please do contact them on myh-tr.palsmidyorks@nhs.net.

Thank you again and I wish you well.

Kind regards

Clare Blackburn

(Head of Patient Experience)

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