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"Surgical Admissions "

About: The James Cook University Hospital

I came in for surgery on the 28th of November at 1:30pm.

I would like to say I was so content with the care I received from several hospital workers.

Unfortunately I cannot remember their names (I apologise for this)

First of all - A lovely person that took me down to theatre, held my hand and was there for me whilst feeling very anxious, before and during my surgery…She made me feel much much more relaxed.

The second person who was there for me when I came round after my surgery - Very caring, understanding and reassuring.

Also the two people that worked in the surgical admissions department - They were very patient with me whilst I was in a lot of pain and discomfort.

I was cared for until a bed became available for my overnight stay. (I must add, they were late finishing their shift) due to a delay in finding a bed, but their care for me remained the same.

I thank you all from the bottom of my heart for making me feel as comfortable, and as calm as possible.

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Responses

Response from The James Cook University Hospital 5 months ago
The James Cook University Hospital
Submitted on 08/12/2023 at 13:52
Published on nhs.uk on 11/12/2023 at 19:19


Dear Marie,

Thank you for your feedback regarding the care and treatment you received at South Tees Hospitals NHS Foundation Trust.

Please be assured that your kind comments regarding the care and treatment you have received will be shared with the teams involved, who I am sure will be delighted to receive them.

Thank you again for taking the time to provide us with your feedback.

Kind regards

Eve

Patient Experience Officer

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