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"A wonderful team"

About: Forth Valley Royal Hospital / Oral and maxillofacial surgery

(as the patient),

A supposed straightforward extraction at my dentist which went somewhat wrong, resulting in a fractured bone and the extraction not being fully completed. This resulted in an emergency visit to Maxifillio dept. It was all very traumatic for myself. Please note that the fracture was the fault of no one dealing with me that day.

I was so impressed with the Maxillofacial dept at Forth Valley Hospital. I was treated by several members of this team throughout last 6 months. Each and every member was so caring, kind and skilled. I was made to feel valued throughout.

I recently had my final appointment, when the final and main procedure was carried out. I was absolutely amazed how well I coped! But it was all down to such a wonderful team. My absolute appreciation to one and all. Forth Valley Hospital should be proud.

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Responses

Response from Pauline Donnelly, Person Centred Manager, Department of Nursing, NHS Forth Valley 4 months ago
Pauline Donnelly
Person Centred Manager, Department of Nursing,
NHS Forth Valley
Submitted on 03/01/2024 at 15:28
Published on Care Opinion at 15:28


picture of Pauline Donnelly

Dear Bird feeder

Thank you for taking the time to get in touch to tell us about your experience attending the Maxillofacial Department, really does sound like it has been a bit of a traumatic journey you have been on these past few months.

I was so pleased to hear that with the support and care of the staff it made the journey more manageable. It can be very difficult coming to hospital for treatment, having a supportive team of staff can really make a big difference, this must have made such a difference to you and also a relief to have the support attending the appointments.

I have shared your lovely feedback with the team, who were absolutely over the moon to hear the feedback, they pass on their very best wishes.

Wishing you all the very best for 2024.

Kindest regards

Pauline

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