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The wonderful service my terminally ill wife received

Posted By Beejay123

"The wonderful service my terminally ill wife received"

About: Palliative Care / Community Macmillan, Rushcliffe Urgent Community Response / Urgent Community Response (South)

(as a relative),

On Wednesday afternoon our Macmillan Nurse visiting my wife mentioned that there was a grab rail that would help her getting on and in the bed. She made a quick phone referral to UCR and an appointment made for an assessment the next day. Two ladies came round that day and duly assessed her needs. It was decided that not only a grab rail was needed but also a walking frame, a retractable back rest and a perching stool. They came the same day! By 6pm they were installed and in use.

Now that is what i call a service! Helpful, efficient and fast to boot.. To top it all another lady came out on the Friday afternoon to check everything was at the right height.

I am amazed and impressed at the same time. Thank you for a wonderful service, and for caring.

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Responses

Response from William Sutton, Team Lead, Urgent Community Response (South Nottinghamshire), Community Health Services 4 months ago
William Sutton
Team Lead, Urgent Community Response (South Nottinghamshire),
Community Health Services

Submitted on 04/12/2023 at 16:00
Published on Care Opinion at 16:45

Good afternoon,

Thank you for you wonderful feedback to the service! It is great to hear that we were able to support your wife. We always aim to ensure that we provide a full holistic review of each patient to ensure that receive everything they need to stay at home longer and more independent.

Thank you for this feedback, I have passed it onto the team

All the best,

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