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I was made to feel ignorant and irrelevant

Posted By castorfn87

"I was made to feel ignorant and irrelevant"

About: Royal Cornwall Hospital (Treliske) / Mermaid Centre

(as the patient),

I was referred to the Mermaid Centre at Treliske by my GP.

The nurse I initially saw was very professional and friendly.

But I found the doctor/consultant who examined me afterwards extremely rude and unprofessional. I felt they spoke to me as though I was an imbecile with no common sense and my appointment was over in less than five minutes.

I feel the level of care in the conusltant's conduct was minimal and they had no tact when conversing. I was supposed to have a biopsy and scan (the nurse informed me) but was told my appointment was over after a brief examination.

I was made to feel ignorant, irrelevant and like I was wasting the consultant's time.

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Responses

Response from Glenda Shaw, Quality and Service Improvement Lead, Clinical Imaging, Royal Cornwall Hospitals NHS Trust 4 months ago
Glenda Shaw
Quality and Service Improvement Lead, Clinical Imaging,
Royal Cornwall Hospitals NHS Trust

Submitted on 04/12/2023 at 12:34
Published on Care Opinion at 12:34

picture of Glenda Shaw

ted by castorfn87

Thank you for taking the time to leave your feedback. I am sorry that you had a poor experience. As care opinion is anonymous, and we have a large team, shared with surgical and imaging staff, we would find this hard to follow up specific concerns. If you would like us to investigate this more thoroughly, please can we ask you to contact our dedicated Patient Experience Group, where we can ask for details of your attendance.

Phone

01872 252793

Email

rcht.patientexperience@nhs.net

Your response will be shared with our senior teams.

I hope this is not your experience for any future attendances within the department or wider hospital.

Best Wishes

Glenda

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