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"Most impressed with your service"

About: Glasgow Royal Infirmary / Urology( Ward 70)

(as a service user),

I had an appointment recently at the Urology Clinic at the Glasgow Royal Infirmary.  I was most impressed by the standard of care and dedication of the staff.

From the check in it was excellent.  I saw Dr Brown who was exceptional with her care and expertise.  Clear explanation and never hurried me.  Felt listened to.  The nurse Lou was again excellent and understanding.  Very patient and very good at taking blood.  The radiographer Jackie again made me feel at ease as did the Auxiliary Therese.

Most impressed with your service and continue the good work.  

Shall appreciate if you would pass on my appreciation to the staff in the clinic

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Responses

Response from Maria Boothroyd, Lead Nurse, Urology/Outpatients, NHS Greater Glasgow and Clyde 5 months ago
Maria Boothroyd
Lead Nurse, Urology/Outpatients,
NHS Greater Glasgow and Clyde
Submitted on 01/12/2023 at 08:15
Published on Care Opinion at 10:04


HI Mahesh382,

I am really pleased to hear you had a good experience in the urology clinic. I know all the team work hard to provide the best care and experience possible and your feedback will be appreciated.

Thanks

Maria

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