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Ensured I was relaxed and pain free

Posted By Bobby938

"Ensured I was relaxed and pain free"

About: Dumfries & Galloway Royal Infirmary / Cardiology

(as the patient),

I recently attended Dumfries and Galloway Royal infirmary to have my pace maker battery replaced.

I was taken on time by professional and friendly staff. Staff all introduced themselves and explained the nature of the procedure in a clear and concise manner.

Doctor Fersia and his staff were attentive throughout and ensured I was relaxed and pain free. All in all I was impressed with my care throughout.

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Responses

Response from Jamie Cottrell, Patient Experience Officer, Patient Services, NHS Dumfries and Galloway 4 months ago
Jamie Cottrell
Patient Experience Officer, Patient Services,
NHS Dumfries and Galloway

Submitted on 08/12/2023 at 09:02
Published on Care Opinion at 10:08

picture of Jamie Cottrell

Good Morning Bobby938,

Thank you for taking the time to share your lovely feedback. I was pleased to read that the experience of having your pacemaker battery replaced was a positive one and all staff made your experience relaxed and pain-free. I can confirm that I have shared your compliments with the appropriate management teams to share with the staff members involved with your procedure.

Kind regards,

Jamie

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