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Care Opinion

Poor service

Story from nhs.uk

"Poor service"

About: Northwick Park Hospital

Was referred to Maxillo Facial department in August 2022. I understand the long wait times but I have been left to suffer in pain for over 1 year now. I need 3 teeth in total removed. I eventually got my appointment (after my numerous calls to the department) and had 1 out of 3 removed and referred for a CT scan for the others. CT scan was 3 months ago and still haven't received the results. I have contacted my GP and dentist who also have not received results. I am not left in a position where I cannot eat and remaining two teeth are on each side. On hold currently at 38 minutes trying to chase my results. I can hear the department picking up the call and placing me on hold again.

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Responses

Response from London North West University Healthcare NHS Trust 6 months ago
London North West University Healthcare NHS Trust

Submitted on 27/11/2023 at 15:11
Published on Care Opinion at 15:11

Dear Service User,

Thank you for taking the time to leave your feedback on your experience.

I am very sorry to hear that your dental issues remain unresolved and that you are still awaiting communication after your CT scan. I have spoken to the service lead of Oral Maxillo Facial and they also apologise that you are left in pain and are unable to contact the department.

Unfortunately, as this forum is anonymous, this means I cannot get any of your patient details to look into this further for you. If you could please contact the Trust's PALS team on LNWH-tr.PALS@nhs.net or call them on 020 8869 5118 with these details, then they should be able to assist you further.

Apologies again and I do hope your health issues are resolved in a timely fashion.

Best Wishes,

Leanne Fernandes - Patient Experience and Engagement Lead

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