This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Probably the worst experience I have ever had"

About: Hull Royal Infirmary / Accident and emergency

(as the patient),

I have already left a story about ward 6 and the excellent care I received there. 

A&E, however, is a different story.

When the ambulance brought me to the hospital, I waited for a short while in there, then was admitted to A&E. The crew stayed with me a while, then someone came through to tell them to put me in a chair, after which I was dragged backwards to a waiting area.

By then the pain meds and some anti sickness meds were beginning to wear off. Consequently, my pain was starting to build again. Shortly, I was called through to a nurse's office and my details were taken. The nurse then told me to sit outside again. I told the nurse I was beginning to feel really faint and was there anywhere I could lay down, but I was told no.

I ended up laying across 4 chairs somewhere with the drunks and the other flotsam and jetsam of Saturday night life. Bear in mind that all I was wearing was a pair of bed shorts, a thin dressing gown and my crocs.

Eventually, the pain got so bad, that I got up and went back to the office and told the nurse that if I'm not found anywhere to lay down I am going to collapse. It was only then that another nurse took my arm and took me further in to another room, where I was examined. After that things started to get better.

I have to say that is probably the worst experience I have ever had.

It is difficult to imagine that it belongs to the same organisation as ward 6.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Judi Cole, Patient Experience Project Officer. , Patient Advice and Liaison Service, Hull University Teaching Hospitals NHS Trust 3 months ago
Judi Cole
Patient Experience Project Officer. , Patient Advice and Liaison Service,
Hull University Teaching Hospitals NHS Trust
Submitted on 30/01/2024 at 11:23
Published on Care Opinion at 11:23


Thank you for placing your posting on the Care Opinion website. We are sorry to read of your recent experience in the A&E department. We will ensure your comments are shared with the A&E management team.

In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice and Liaison Service (PALS) who will be able to take further details and advise accordingly. The PALS service can be contacted on:

• Telephone: (01482) 623065

• Email: hyp-tr.pals.mailbox@nhs.net

• Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regards

Patient Experience Department

Hull University Teaching Hospitals NHS Trust

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k