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"Exclusion"

About: Babington Hospital

Having been a strong supporter of all the wound care team, I’m now my finding my goodwill is severely tested. I’m a carer for my mother at clinic and am now excluded from the treatment room. This doesn’t appear to be safe practice and is causing severe problems for both of us.

I have asked for written communications on this and

hoped steps would be taken to ensure wound care

Is Carer Aware at all times. This is dangerous given

the obvious failures to communicate which will cause problems with other medical professionals. I have tried

to raise the issue with those involved directly but

sadly don’t feel the seriousness of this situation is

appreciated, We are talking frailty, confusion, hearing,

sight and mobility issues that necessitate extra care

for the patient. Carers do this for free all the time

without question or objection so to be dismissed

without any written communications just feels very

cruel and uncaring. Sorry. I love the NHS and understand

the special difficulties at Babington. Please address

these concerns before risks escalate. Thank you

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Responses

Response from Derbyshire Community Health Services 5 months ago
Submitted on 04/12/2023 at 13:41
Published on Care Opinion at 13:41


Hello,

Please accept our apologies for the delay in our response.

Thank you for your comments. I appreciate this has been a stressful and emotive time for you. As you are aware, we are communicating with you via email and we are working with your mother to ensure the best care possible, we of course value you as the main carer for your mother and our intention is to continue to work with you as before.

Thank you.

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