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Care Opinion

Brushed off my questions

Posted By nashiracr56

"Brushed off my questions"

About: Stepping Hill Hospital / Fracture Clinic

(as the patient),

Waited over 1.5hrs after my appointment with the only warning being 35 minutes approx. Got to my appointment and the doctor brushed off my questions basically just said you don’t need surgery I’m not a hand specialist go to your gp. Couldn’t you have saved me my whole day and told me this over a telephone appointment?! Waste of time

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Responses

Response from Aoife Isherwood, Patient Experience Facilitator, Stockport NHS Foundation Trust 5 months ago
Aoife Isherwood
Patient Experience Facilitator,
Stockport NHS Foundation Trust

Submitted on 28/11/2023 at 14:05
Published on Care Opinion at 14:05

Good afternoon

Thank you for taking time to share your recent experience with us following your wait in the Fracture Clinic. I was sorry to see that you were unsupported during your appointment and also incurred a delay.

I will share this feedback with the team Manager so they can highlight your concerns for learning. The team can also use this to look at improving communicating wait times within the department.

Kind regards,

Patient Experience Team

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