This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Thank you for caring for my mum and also for us, her family

Posted By Dianed547

"Thank you for caring for my mum and also for us, her family"

About: Glasgow Royal Infirmary / Accident & Emergency Scottish Ambulance Service / Emergency Ambulance

(as a relative),

My mum was taken to hospital mid-November by two exceptionally lovely ambulance drivers.

She had the best of care from the resus team who were very attentive. The intensive care doctor was so kind and helpful to me in explaining the limitations of what they could do for her.

My mum died on the following day, however, the support she received made me feel we fought hard to save her but enabled her to have a dignified death whilst remaining with her family.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Lesley Kay, Patient Experience Team Leader, Corporate Affairs, Scottish Ambulance Service 5 months ago
Lesley Kay
Patient Experience Team Leader, Corporate Affairs,
Scottish Ambulance Service

Submitted on 28/11/2023 at 13:34
Published on Care Opinion at 13:34

Dear Dained547

Firstly, please accept my sincerest condolences for the loss of your mum. I appreciate that this must continue to be a very difficult time for you and I would like to thank you for sharing your feedback here on CareOpinion. My thoughts are with you and your family during this sad and difficult time

It is so kind of you to think of the staff and to say thanks to everyone involved in your mums’ care, especially when you will be grieving and trying to come to terms with everything. This really means a lot and I thank you so much.

Kindest Regards and thank you again

Lesley

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 5 months ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 30/11/2023 at 13:19
Published on Care Opinion at 13:19

picture of Nicole McInally

Dear Dianed547

Please accept my sincere condolences on the loss of your mum. I am pleased to hear about the care and support your family received from the staff at this difficult time, and that you were able to stay with your mum. We really appreciate you taking the time to share your feedback - it means a lot to our staff and I’d like to thank you on their behalf.

Take Care

Nicole

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k