"Rude, Busy and unorganised"

Our child had very painful earache so called to get an appointment, instead of a doctor we were asked to see a pharmacist nearby, after being seen we were prescribed antibiotics but it had to go through the doctor (they had shut) so had to call them the next day! 16hrs later and waiting for 20mins to get through the receptionist was really rude and told us they had not received anything from pharmacy so asked us to call them! We asked if they could as that is surely part of their job?! They never called us back so we called again after 6 attempts (don’t call between 1-2 as they close and you can’t leave a message!) to be told they could issue it today but couldn’t give a time frame, we asked to be kept informed (not normal practice with them) 6hrs later we received a text to go and collect only to travel there and pharmacy not have the antibiotics in stock!! Over a day and our child is still suffering with no antibiotics because there seems to be no correspondence between pharmacy and doctors, plus the attitude from some staff is unnecessary. We will be leaving the practice as soon as we can!!