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I am grateful for the support I received

Posted By Molly24

"I am grateful for the support I received"

About: Community mental health services / Merton Complex Depression Anxiety Service

(as a service user),

At the end of the summer I was feeling that it was time I got some help to cope with managing my low mood.

I wanted to use the NHS services and meet in person with a therapist, so I applied to ask for support using Merton Uplift. 

However, I was offered support on the phone instead, which I chose reluctantly and only because it was available earlier. 

On my first appointment, I was disappointed to discover that I had been assigned a trainee psychologist, but then I found that they were well prepared and had great insights into the situations I was describing and had helpful suggestions. Furthermore, receiving support on the phone turned out to be actually quite convenient, as I was able to fit the appointments around my busy life more flexibly.

So, overall, I found using the Talking Therapies service very useful and encourage users not to be put off if offered a trainee psychologist, as my experience was positive and the whole experience was helpful.

The CBT format is normally made up of 6 sessions, but when supported by a trainee practitioner, 8 are available, which is another plus.

I am not sure these are enough to solve anybody's issues, but they are a good beginning and the service is available in case of relapse.

I am grateful to Merton Uplift for the support I received.

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Responses

Response from Winson Keens-Douglas, Clinical Effectiveness Officer, South West London and St George's Mental Health NHS Trust 5 months ago
Winson Keens-Douglas
Clinical Effectiveness Officer,
South West London and St George's Mental Health NHS Trust

Submitted on 28/11/2023 at 10:51
Published on Care Opinion at 10:51

Dear Molly, My name is Winson, and I am a member of the Patient Experience Team for the South West London & St. George's Mental Health NHS Trust. Thank you for your feedback, I am glad you felt supported by the Merton Uplift team. we always aim for a high level level of care within the Trust. I am sorry that you were initially unhappy with your assigned psychologist but we are glad that it went well in the end and that you found talking therapies so useful. We we were very pleased to hear your comments. I will be sharing this feedback with the team and I hope this will encourage them to keep up the good work and other teams will be inspired by their example. I thank you again for taking the time out to leave such useful comment.

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