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Care Opinion

Radiotherapy

Posted By doradoks65

"Radiotherapy"

About: Cancer Services / Radiotherapy Stracathro Hospital / Radiology

(as the patient),

From the beginning when I had my first scan the system here has worked well and I have no complaints at all. Reception staff are second to none - I cannot fault them.

The only thing I would like to mention is having to go to Stracathro for the first scan. I was not happy about that. My husband has cancer too so it is not easy.

My husband can only manage to bring me to Ninewells once or twice a week and after that I depend on friends and family to bring me in.

Car parking is a big problem and I feel there is no proper signage showing the entrance and exit - this could definitely be made clearer in my opinion.

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Responses

Response from Michael Conroy, Manager, Imaging ( Radiology/Nuc Med/Dexa/PET/CT)Patient Access and Assurance, NHS Tayside 5 months ago
Michael Conroy
Manager, Imaging ( Radiology/Nuc Med/Dexa/PET/CT)Patient Access and Assurance,
NHS Tayside

Submitted on 23/11/2023 at 17:43
Published on Care Opinion at 17:43

Dear Doradoks65,

Thankyou for taking the time to post the positives and negatives relating to your treatment journey.

Within Radiology the majority of our Out Patient scans are either done on the Perth Royal or Stracathro site, this allows us the ability to ensure we can improve our response times for urgent emergency department patients and In-Patients in Ninewells. We do have a small amount of out -patient slots in Dundee, but the waiting time for these slots can be longer.

I do understand the difficulties it can be getting to Stracathro. In the future if you are not happy with the site you have been offered it is worth phoning too see if this can be moved, as we do try and accommodate individual requirements were possible.

I do note your praise of staff, and will ensure this is shared with the team

Kind Regards

Mike

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Response from Damian Parr, Head of Therapeutic Radiography Services, Radiotherapy, NHS Tayside 5 months ago
Damian Parr
Head of Therapeutic Radiography Services, Radiotherapy,
NHS Tayside

Submitted on 30/11/2023 at 08:54
Published on Care Opinion at 08:54

Dear Doradoka65, thankyou so much for your feedback on your experience with us. My name is Damian, head of therapeutic radiography and it is lovely to hear that you found the reception staff second to none, I will ensure they receive these comments.

I am sorry to hear your difficulties with parking and we are fully appreciative of the stress this causes our patients, I will continue to feed this up to organisational meetings as an issue.

Once again thankyou for your comments and we wish you well in the future.

Kind regards

Damian

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