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Care Opinion

Felt fully involved in the process

Posted By DionysusofCowal

"Felt fully involved in the process"

About: Royal Alexandra Hospital / Same Day Admissions Unit (SDAU)

(as the patient),

Having completed check-in at the Same Day Unit, Theatre staff , Registrar carrying out the procedure and the anaesthetists discussed the process I would undergo. Everyone was helpful, friendly and I felt fully involved in the process, and everything had been explained in a straightforward , easy to understand manner. At no time did I feel disrespected or treated as a number.

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 5 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 04/12/2023 at 12:41
Published on Care Opinion at 12:41

picture of Kevin Torbet

Dear DionysusofCowal

Thank you for taking the time to leave us your feedback on Care Opinion.

I was pleased to hear the staff took the time to explain the process prior to your admission and answer any questions you may have had. This must have been a massive relief to you.

I will be happy to pass on your thanks to the team who I'm sure will be touched to hear you had such a positive experience while under their care.

Kind regards

Kevin

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