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Care Opinion

Same Day Surgery Unit

Posted By Jobba

"Same Day Surgery Unit"

About: Royal Cornwall Hospital (Treliske) / Theatre Direct Ward

(as a relative),

There is no privacy in this unit. We overheard a doctor inform a different patient of his diagnosis and personal details related to this. I did not want to listen to any of this and ended up putting my fingers in my ears. 

A different doctor asked the ward clerk to act as a chaperone when he saw a female patient which I felt was completely inappropriate. 

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Responses

Response from Megan Nicholls, Patient Engagement Co Ordinator, Patient and Family Experience Team, Royal Cornwall Hospitals NHS Trust 5 months ago
Megan Nicholls
Patient Engagement Co Ordinator, Patient and Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 13/12/2023 at 10:20
Published on Care Opinion at 10:20

Dear Jobba

Thank you for taking the time to share your feedback with us. I'm sorry for the delay in getting back to you on here.

I was saddened to see that there was no privacy on the ward and that you could hear personal conversations between the doctor and other Patients. I am also sorry to hear that you felt another doctors actions were inappropriate.

If you would like to raise your experience as a complaint, please contact the Patient Experience team on 01872 252 793 or via rcht.patientexperience@nhs.net

Thank you, again, for sharing your feedback with us.

Thank you

Megan

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