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"Remained friendly and assuring throughout"

About: Lincoln County Hospital / Orthodontics

(as the patient),

My visit came about after a routine dental check, where my dentist discovered a large ulcer at the back of my tongue about which I was not aware. She referred me to my local hospital, (Grantham and District) who advised me that, although they believed there was no cause for concern, 100% sure was better than 95%, resulting in my being referred to Lincoln for a biopsy.

Understandably, I was anxious about this as most of us are, what will they find, I'm not in control. I needn't have worried. Everything was fully explained before hand, and even at this stage I was given the option not to go ahead. 

First of all my tongue was numbed by injections (an invigorating experience). After this, I felt very little of what was happening, however, the numbness did not prevent my hyper gagging reflex. The team were very patient with me over this and gave me brief pauses when needed. Eventually, the tissue sample had been taken and it was time for the stitch up. This was slightly problematic as, each time the needle was pushed in to apply the stitches, it was difficult to stop the bleeding despite my not taking blood thinning medication. The result was I finished with my tongue out with a nurse hanging on the end squeezing it with a piece of gauze. This may seem somewhat a light hearted explanation, but in spite of everything, I had been completely put at ease.

When the procedure was complete, I was given a support pack with information about what I should do in the coming days, and what action I should take if I had any issues or cause for concern. Now it's a case of waiting for the results, but I'm sure that once the stitches have dissolved, and the discomfort gone, I will be very glad I had it done. A big thank you to each member of the team for their professionalism and the ability to remain friendly and assuring throughout the experience.

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Responses

Response from Kelly Stones, United Lincolnshire Hospitals NHS Trust 5 months ago
Kelly Stones
United Lincolnshire Hospitals NHS Trust
Submitted on 30/11/2023 at 08:18
Published on Care Opinion at 08:18


Dear ChelseaBlue

Thank you for your comments which were passed to me via the Patient Advise and Liaison Service on 27.11.2023

It is always appreciated when members of the public take the time to feedback following their experience be that good or bad. Public feedback is vital to ensure the care we provide meet service needs and gives the patients we treat a positive and safe experience.

It was really pleasing to hear of your experience and I will ensure your kind words are passed to the relevant staff members who treated you on the day.

Kind regards

Kel Stones

Specialty Co-ordinator – Oral & Maxillofacial Surgery / Orthodontics – Lincoln/Grantham/Louth

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