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Care Opinion

I was treated respectfully

Posted By Annastazia

"I was treated respectfully"

About: Scottish Ambulance Service / Emergency Ambulance University Hospital Hairmyres / Emergency Department

(as a service user),

I would like to thank all the ambulance crews and staff who dealt with me during my short visits to the EAU.

On both occasions, I was treated respectfully and good humour by all the staff I came into contact with. I can't remember all of their names but I would like to tell Ryan that I think Maureen is definitely a keeper (if he didn't know already)! 

I would be grateful if this was passed on.

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Responses

Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service 6 months ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service

Submitted on 23/11/2023 at 14:27
Published on Care Opinion at 14:27

Dear Annastazia

Thank you for your kind words. In order for me to identify the crews and pass on your thanks could you email us at sas.feedback@nhs.scot with your name, Care Opinion name and the address and dates we attended?

I do hope you are feeling better now.

Kindest regards

David

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Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 6 months ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 27/11/2023 at 21:54
Published on Care Opinion at 21:54

picture of Jennifer Montgomery

Dear Annastazia,

Thank you for sharing your recent experience in University Hospital Hairmyres, Emergency Department.

I am so pleased to hear that you have been supported well by our staff with good humour. It sounds like this really helped you feel at ease when you were unwell and in EAU.

I will make sure that your kind words and positive feedback are shared with the whole team and I am sure they will all be delighted to hear of the difference their care made to your experience.

I hope you are keeping well.

Kind Regards,

Jenni

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