"Appalling"

I got referred to oral surgery in February 2023 by May 2023 I still hadn't heard anything, so I contacted them and they said they hadn't received a referral. Upon speaking to my dentist they printed a copy of the referral that was sent and sent another referral, by July 2023 the same thing was said, so the same was done again, we are now in November 2023 and still no appointment and they don't even answer the phone. Absolutely appalling