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I can't thank every one of you enough

Posted By David372

"I can't thank every one of you enough"

About: Royal Alexandra Hospital / Same Day Admissions Unit (SDAU)

(as a service user),

I was recently  in for septorhinoplasty surgery and home later that day.

I honestly could say one negative comment about my experience, all staff through the board where very friendly, attentive, respectable, very well informed with every aspect, made sure I totally understood what was happening at every stage. They helped me feel comfortable and at ease.

They checked all the information many times to make sure nothing had been marked wrong or missed. They explained the procedure from back to front in a way I could understand.

Also, I had a couple of things wrong with medication and with a rash on my foot which had nothing to do with my appointment that your staff have informed my doctor of, which is really helpful.

I can't thank every one of you enough. I wish you all the best in the future, thank you.

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 5 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 22/11/2023 at 11:52
Published on Care Opinion at 11:52

picture of Kevin Torbet

Dear David372

Thank you for taking the time to leave us your feedback on Care Opinion.

I was delighted to hear the care and treatment you received from the staff was to a high standard and you felt well cared for.

We are extremely proud of the work the team do on a daily basis so to hear this echoed by our patients and their relatives is very encouraging.

I was also very pleased to hear the staff took the time to explain the process and answer any questions you may have had.

I have passed on your thanks to the team who have asked me to thank you for your kind words. It really means a lot the the staff.

I hope your feeling a lot better and recovering well back at home.

Kind regards

Kevin

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