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"I have honestly had the best treatment. 👌"

About: General practices in Lanarkshire University Hospital Hairmyres / Pre Operative Assessment University Hospital Monklands / Day Surgery University Hospital Monklands / Pre Admission Assessment

(as the patient),

I had a large sebaceous cyst which had to be surgically removed. I had this for some time but recently it started to grow significantly and became so painful and uncomfortable I had to work from home as sitting on office chair became impossible.

After attending my GP I was referred urgently. I was then assessed at Hairmyres where everyone was exceptionally helpful and reassuring. I was the sent for pre assessment, again lovely helpful staff at Monklands hospital.  I had my surgery recently and I cannot praise the staff highly enough. Surgeon's and anaesthetic team introduced themselves and made me feel comfortable and well informed about what would happen.

Cheryl the nurse on the ward was fabulous from start to finish taking care of me with compassion and putting me at ease. Can't thank her enough. I was fed and watered once fully awake, and thankfully my teeth were back in situ (whew). After care was explained fully and I was home 7 hours after arriving.

Thank you all involved with me from start to finish. I work in NHS but this hasn't clouded my view. I have honestly had the best treatment.  👌 

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 5 months ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 22/11/2023 at 23:54
Published on Care Opinion at 23:54


picture of Jennifer Montgomery

Dear Amanic,

Thank you for sharing your experience with University Hospital Hairmyres, Day Surgery.

Firstly I am so pleased to hear that your GP referral was done quickly and you could get treatment as I cannot imagine how uncomfortable you must have been when it began to grow. Despite working in the NHS, attending hospital for a procedure can be a worrying time and I am so glad our friendly team reassured you. Friendly, professional staff and clear communication can make such a difference and make you feel in safe hands.

I will ensure the whole team, and especially Cheryl, receive the high praise and kind words you have provided. I am sure this will give them all a real boost.

I hope you are recovering well.

Kind Regards,

Jenni

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