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"I couldn't have asked for a better team to look after me during a confusing, painful time!"

About: Victoria Hospital / General Surgery

(as the patient),

I was admitted for emergency gallbladder surgery. On my 2nd day, the surgeon advised I was to be discharged, a decision I didn't agree with. Danielle, one of the nurses, was more than happy to facilitate a conversation between the surgeon and myself and the decision was made that I was to stay in in case a space was made available.

As it turns out this did happen and I was given my surgery. The nursing team before and after my surgery were truly wonderful, as was the surgeon himself, Mr Keoffman.

I had a couple of bank nurses through the nights who were super comforting and couldn't do enough for me in terms of sorting painkillers, helping me to get changed into a clean gown after a wound leak and even making sure I was comfortable going to the toilet for the first time post surgery. Danielle worked closely with Grace, a nursing student who will make a wonderful nurse. She has a lovely caring nature and she will be so kind to her future patients.

Everyone on Ward 52 was lovely, chatty, comforting and I couldn't have asked for a better team to look after me during a confusing, painful time! Please pass on my compliments to them all! 

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Responses

Response from Karen Peacock, Clinical Nurse Manager, Planned Care Directorate, NHS Fife 5 months ago
Karen Peacock
Clinical Nurse Manager, Planned Care Directorate,
NHS Fife
Submitted on 27/11/2023 at 09:01
Published on Care Opinion at 09:01


picture of Karen Peacock

DearI2021

Thank you for taking the time to post your feedback on care opinion. I am delighted to hear you were well taken care of. I will share your lovely feedback with all the staff involved in your care. The staff will so pleased to hear they have made a difference.

I hope you continue to recover well.

Karen Peacock

Clinical Nurse Manager for Ward 52

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