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"Never have we felt so disrespected or helpless"

About: Skegness Hospital

(as a relative),

This is the worst hospital that we have ever been to -  we've found the nurses on Gloucester ward so rude, no bedside manner, with no compassion or dignity towards the patient.

Breakfast missed, didn’t have time to serve afternoon tea, wouldn’t answer the bell to let us in for visits, patients were just left for hrs, medication not given at the correct times, no plan was ever followed through, would not talk to family members unless we asked what was going on.

Never have we felt so disrespected or helpless in trying to get help for our family member - please remember that this patient is someone’s mother or grandmother. I hope that your family member would be treated in this way. 

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Responses

Response from Skegness Hospital 5 months ago
Skegness Hospital
Submitted on 20/11/2023 at 21:27
Published on nhs.uk at 21:30


Thank you for taking the time to leave feedback following your visit and stay in Gloucester Ward, Skegness Hospital.

I am sorry to read that you felt so disrespected and helpless whilst trying to get help for your family member, as that is not how we would expect anyone to be treated.

If you could please contact the PALS Team on 0300 1239553 or email LHNT.Lincspals@nhs.net to give us the opportunity to look into your experience.

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