After receiving good and prompt treatment at the ENT clinic, I was prescribed ear drops to use, and which was sent electronically to the pharmacy dept as was a previous case. In going to the pharmacy at 1100 hours, quite a delay in registering and given a numbered ticket to collect it when ready, and advised by the display screen a wait of 50 minutes plus.
After this period my number was shown and went to collect it from the collection point and had to wait about 15 minutes in the long queue as nothing was seen to be happening.
When I arrived at the counter, I was dispensed the wrong prescription, and told to wait again whilst it was sorted out, and I would be called when it was ready which did not happen, and I waited another 30 minutes before going up to the counter to enquire, and told that my correct prescription had not been started, and to wait again until called to collect shortly as they they would expidited it. Nothing happened so I once more got into the queue to make enquiries to where it was, and when I eventually got to the front it was found straight away after being there for some time , and not notified it was there.
I thought the idea of the initial wait was for the prescription to be got ready for collection when the ticket number was displayed, but my experience today seemed to be that it was only when you got to the counter that the items were collected and then given out, as some took about 10 to 15 minutes to sort out
Someone needs to sort it out, as I fully accept that it is a busy department, and as such needs to be organised better than what it is ,as it is truly unacceptable to expect users to be treated in this way.
I suggest that there should be more staff at the collection point to prevent an obvious bottleneck that it is,
Staff attitude
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