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"I am grateful for all of the care, encouragement and support I have received"

About: Trauma & Orthopaedics / Major Trauma Ward

(as a staff member posting for a patient/service user),

I am writing this story to give feedback of my experience in Ninewells Major Trauma Ward.

I was admitted to the ward after a fall down stairs on to concrete. I sustained multiple rib fractures, a fractured humerus, a sternal fracture and facial bruising.

When I was first admitted, I was scared and I struggled with pain. I received input from the pain team to help manage my discomfort. It was decided that I did not need an operation at present and my injuries could be managed with painkillers until a later date in my local trust.

I felt that during my time on the ward, my worries and concerns were listened to and acted upon to the best of the staff's ability, and if they could not meet my needs they would find someone who could help.

Although I am not at the end of my journey and await transfer back to England to be closer to home for ongoing care, I will miss the team in Ninewells. I am grateful for all of the care, encouragement and support I have received and for the joyful happy faces the team have every day. 

My only negative was the meals offered but that is out with the wards control. 

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Responses

Response from Sarah Cant, Advanced Trauma Nurse Practitioner, Major Trauma, NHS Tayside nearly 2 years ago
Sarah Cant
Advanced Trauma Nurse Practitioner, Major Trauma,
NHS Tayside

Advanced Trauma Nurse Practitioner

Submitted on 30/11/2023 at 16:24
Published on Care Opinion at 17:05


Many thanks for taking the time to submit feedback around your stay in the Major Trauma Ward within Ninewells. We aim to provide person centred care; it is wonderful to hear that your concerns were listened to and acted upon.

We wish you well with your ongoing recovery and are finding reassurance being closer to home. As a team, receiving such positive feedback ensures we are motivated to continue to provide happy smiley faces to patients within our care.

We will pass on your concerns around the food offerings to the kitchen.

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