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"Emergency eye care"

About: Royal Cornwall Hospital (Treliske) / Ophthalmology

(as a service user),

I was on a bus, and felt pressure on my right eye for a short period.  My wife saw that my right eye was bloodshot.

I called 111 who were helpless and hopeless - they told me to go to an opticians at a branch 50 miles away.  They gave me a telephone number to call.  I called the opticians who were very suprised that the 111 operator had referred me. They couldn't give me an appointment for a few days, and referred me to the Treliske Emergency Eye Care Department.

I went to Treliske and the service was excellent.  I was seen quickly by a specialist nurse who checked my sight and blood pressure. (All good!)

I was given an appointment for a follow up in a few days.   I was reassured by the nurse.

I went for a check-up, had my sight checked, and eye examined. No problems were found and I was discharged.

At every stage within Treliske I was dealt with quickly by a professional in whom I had absolute confidence.  Thank you Louisa.

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Responses

Response from Kerry Trembath, Senior Staff Nurse, Ophthalmology, Royal Cornwall Hospitals NHS Trust 5 months ago
Kerry Trembath
Senior Staff Nurse, Ophthalmology,
Royal Cornwall Hospitals NHS Trust
Submitted on 23/11/2023 at 08:55
Published on Care Opinion at 08:55


Dear Bob391,

Thank you for taking the time to leave feedback for the Eye Unit.

I am sorry that you found 111 to be helpless and hopeless, and that the opticians were unable to see you promptly. However I am delighted that we managed to see you here in the Eye Unit!

It is great to hear that your sight and blood pressure was OK and that Louisa filled you with confidence.

I will pass your kind words back to the team,

Kerry Trembath

Senior Staff Nurse

Ophthalmology

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