This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Staff go over and beyond!"

About: The James Cook University Hospital

Our daughter had to visit the Children’s Day Surgical Unit today. From walking in all the nurses and staff went over and beyond to make sure she was kept comfortable and entertained while waiting for her surgery. The surgeon and anaesthetist were brilliant with her and really put her mind at ease. All staff ensured me and my wife were comfortable and well informed. After surgery she was kept comfortable and staff continued to offer an outstanding service right up until we left the ward and beyond. We left our daughter’s book behind and we were promptly contacted before we left the building to collect it. Great staff, great service!!

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from The James Cook University Hospital 5 months ago
The James Cook University Hospital
Submitted on 14/11/2023 at 14:50
Published on nhs.uk at 21:54


Dear Mr Awford,

Thank you for your feedback in relation to the Children's Surgical Day Unit team at South Tees Hospitals NHS Foundation Trust.

Please be assured that your kind comments on the care and treatment your daughter received, and your experience with the team, will be shared with staff, who I am sure will be delighted to receive them.

Thank you again for taking the time to contact us to pass on your positive experience.

Kind regards,

Tracy

Patient Experience Officer

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k