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Superb Service

Story from nhs.uk

"Superb Service "

About: Queen Elizabeth Hospital Birmingham

This time last year, I had six heart operations conducted by the amazing surgical team to sort out my complicated heart problems, during a stay of nearly eight weeks. They saved my life. Every staff member I encountered, in the Intensive Care Unit and two other wards, was kind, caring and helpful. I really appreciated their support, skill and dedication.

My recovery since discharge has been slow but steady: at first I could hardly walk at all, but now I can walk five miles or so, and I'm aiming at ten. Please pass on, to all who helped transform my life, my heartfelt thanks (no pun intended!).

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Responses

Response from Queen Elizabeth Hospital Birmingham 5 months ago
Queen Elizabeth Hospital Birmingham

Submitted on 14/11/2023 at 15:46
Published on nhs.uk at 22:03

Dear Thain

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the slightly delayed response. We are delighted to hear about the excellent care you received as an inpatient last year and that staff were so kind, caring and helpful.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Furthermore we'd be interested in hearing about this in more detail and potentially gathering a patient/relative story to use in staff training and other meetings as an example of best practice, if this is something you're interested in please contact patientexperience@uhb.nhs.uk and we can arrange to discuss further.

Best Wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham

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