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"A friendly and professional atmosphere throughout"

About: Queen Margaret Hospital / Day Surgery

(as the patient),

Have had two visits to the Day Surgery Unit in the last month, with an overnight stay following surgery on both occasions.

From the moment you enter the unit you feel cared for by the friendly people and their professional approach and attitude to taking you through all the required procedures to prepare for surgery.

This continues once you go for surgery with a friendly and professional atmosphere throughout. Once in recovery the same level of care and consideration is provided to help you prepare for the next stage of your treatment.

A well oiled machine, which puts the patient first. Many Thanks for all your hard work and dedication.


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Responses

Response from Nola Cassidy, Senior Charge Nurse, Day Surgery Unit, NHS Fife 5 months ago
Nola Cassidy
Senior Charge Nurse, Day Surgery Unit,
NHS Fife
Submitted on 13/11/2023 at 09:40
Published on Care Opinion at 09:40


picture of Nola Cassidy

Dear woodpeckerhd65

Thank you for taking the time to share feedback about your visits to day surgery, it is reassuring to see that you have been happy with your care on both occasions, it is our aim to deliver patient centred care and I'm glad we got it right for you. I will share your kind words with the teams who will appreciate them very much.

Best Wishes

Nola and the day surgery team

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