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Care Opinion

Professional and reassuring

Posted By wearingtx47

"Professional and reassuring"

About: General practices in Fife Queen Margaret Hospital / Gastroenterology Queen Margaret Hospital / Radiology

(as the patient),

After having abnormal bowel activity some pain discomfort and loss of weight . Visited my GP , was told I was being referred for bloods and stool specimens showing no abnormalities . Then told I was being referred for a CT scan .

This all happened rapidly. Call from Katy giving me date and instruction for scan. Had scan ,staff at QMH , lovely professional and reassuring . I had scan the Friday and told results be start of following week . 

Had results by the Tuesday nothing found thankfully. 

Then had a letter explaining results and what follow up will be. 

Have no complaints everything  happened rapidly I was kept in the loop at each stage 

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Responses

Response from Murdina MacDonald, Lead Cancer Nurse, Cancer Services, NHS Fife 5 months ago
Murdina MacDonald
Lead Cancer Nurse, Cancer Services,
NHS Fife

Submitted on 14/11/2023 at 15:34
Published on Care Opinion at 15:34

Dear wearingtx47

Thank you for sharing your experience of positive care. We strive to provide the best services we can so your kind words are appreciated.

Is is so uplifting to know that you are happy with the professional manner all members of the team cared from you, from Katie our Advanced Clinical Nurse Specialist to our colleagues in the radiology department. I don't doubt their professionalism and dedication and it is reassuring to know that you were well informed at all times.

I am really delighted to learn that your results revealed nothing.

Thank you for taking the time to write as we use care opinion to inform and inspire changes in our service.

Warm Regards

Murdina

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Response from Zoe Maclaughlan, Lead Radiographer, Radiology, NHS Fife 5 months ago
Zoe Maclaughlan
Lead Radiographer, Radiology,
NHS Fife

Lead Radiographer Phase 3 x-ray Victoria Hospital

Submitted on 15/11/2023 at 10:43
Published on Care Opinion at 10:43

picture of Zoe Maclaughlan

Dear wearingtx47,

Thank you so much for taking the time to give your feedback on the service you had from NHS Fife. Working in radiology, we are always keen to have patients scanned and results given as quickly as possible, and it is great to hear that this happened in your case and the results were good news.

Having worked in CT scanning at QMH it is great to hear that the colleagues who performed your scan were professional and put you at ease during your examination. I will be sure to pass your positive feedback to all the team in radiology.

All the best,

Zoë Maclaughlan

Lead Radiographer

Phase 3 x-ray

Victoria Hospital

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