"The staff were excellent and very professional"

About: Stoke Mandeville Hospital / Radiology (X-rays and Scans)

(as a service user),

I was asked if I wanted to attend for an MRI that I was waiting for after the service had a cancellation. I was given some directions to the mobile MRI unit but these were not clear, which meant I was a bit late for my appointment and therefore a bit rushed and a bit stressed when I arrived. I really recommend that there is clearer signage for this unit in the hospital and externally too.

The staff (Josh, Jack) were excellent - very professional, clearly very good at their jobs. They were able to see me despite my lateness putting them back a bit, and I really appreciated that. They are a credit to the Trust.

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Responses

Response from Julie Moore, Patient Relations Manager, Buckinghamshire Healthcare NHS Trust 10 months ago
Julie Moore
Patient Relations Manager,
Buckinghamshire Healthcare NHS Trust
Submitted on 13/12/2023 at 14:40
Published on Care Opinion at 14:40


Thank you for taking the time to leave such positive feedback. We will share it with the team concerned.

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